Remember, these radios being sent in are being serviced by a third party. I would hazard a guess that the depot is either under-reporting these anomalies, or not reporting them at all. So "I bought a blank unit" doesn't work with me. It proves that someone got in there and did something they shouldn't have. There's no doubt you were sold something that was misrepresented.Įh but then how do you explain the fact that the radio's guts are saying it's an XTS2500, the radio's tag says it's a PR1500, and the serial numbers are the same from the radio to the tag. The issue is that if you ever sent this radio in to Motorola for repair or service, you might not get back what you sent in. If it's for a hobbyist/amateur radio type of operation, it's really up to you to decide if you're satisfied with it. If you are using this radio for any life/safety type of work, I'd be screaming long and loud unless you've thoroughly gone through it with a fine tooth comb and are certain that you trust it. It's likely that whomever did this then changed the serial number to match that of the tag on the back of the radio. Your thoughts about unauthorized Depot CPS and forcing codeplugs are right on the money. Motorola also loses revenue on the fact that feature options and capabilities present in the "upgraded" radio were never paid for and licensed appropriately. The reason for the loss of revenue is that the procedure is to buy a higher-tier radio, not upgrade the lower-tier to the higher-tier using parts & internal-only software, so Motorola loses revenue on selling a new radio. The reasons are that it involves not only the use of internal-only software, but a loss of revenue to Motorola itself. If they were caught doing that, you can bet it'd be the end of their relationship with Motorola and the beginning of a relationship with their legal department. So don't for a second think any dealer/MR/PSP/MSS does this on the up and up. If it's something like a feature upgrade that the existing radio supports via FLASHport upgrade, that's a different story, but if it involves a model number change, that's something that's being done "back door" and is a no-no in the eyes of Motorola. When it comes to my certainty about this, I am 100% sure. If the customer wants to upgrade the radio to to a "higher-tier" unit, they buy a new radio and that's that. It involves the use of software that is internal to Motorola and not for non-corporate consumption. This is in fact strictly prohibited by Motorola and is considered an intellectual property violation as it is not something Motorola offers as an option to customers. It is absolutely not common practice for Motorola dealers to "flash upgrade" radios from one model to the other.
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